Incident commander
Needs one screen that carries every relevant camera and every decision-maker, and needs it standing up in under a minute.
Public safety & emergency ops
Run the incident view without handing footage to a vendor.
During an incident the problem is never a shortage of video — it is that the cameras, the command staff, and the people in the field are all in different systems. A peer-to-peer room puts every source and every decision-maker on the same screen, with no footage crossing a vendor's cloud on the way.
4K Chat is not an emergency or life-safety service and must not be used for emergency calling or as a substitute for certified public-safety systems. This page describes architecture only — it is not a recommendation to adopt 4K Chat for incident operations. See the terms.
- 0
- Frames stored in a vendor cloud — nothing to retain or disclose from us.
- Days
- Session length target, not a 40-minute meeting timer.
- 1 link
- Mutual-aid access, revocable the moment the incident closes.
- 8K
- Peak per-camera detail, uncapped on every plan.
Who this is for
EOC / dispatch operator
Maintains the multiview on the wall, admits and revokes sources, and keeps the session alive across shift changes.
Field supervisor
Joins from a phone on a patchy link and still gets usable video, adapting down instead of dropping.
Everyone is looking at something different
- Fixed cameras sit in a VMS, the drone is on a separate app, and field units are on a phone call with no picture at all.
- Sharing the VMS window turns a 4K camera into a soft screen share exactly when detail decides the call.
- Getting an outside agency a temporary view usually means accounts, licences, and a delay you do not have.
Where normal conferencing breaks
- Conferencing tools treat a camera as a screen share, not as a participant with its own tile and its own quality.
- Cloud platforms create a recorded copy of sensitive footage that then has to be governed, retained, and disclosed.
- Sessions get torn down by idle timeouts and tab throttling — the opposite of what a multi-day event needs.
What 4K Chat brings to it
Every source as its own tile
A drone downlink through a capture card and responders' phones join as separate participants. Fixed RTSP and WHEP cameras are coming.
How it works →Host-approved admission
Incident command decides which sources are in the room. Revoking approval drops that feed instantly at the publisher and at every receiver.
How it works →No cloud copy of the footage
Media is peer-to-peer and end-to-end encrypted. Only kilobytes of signaling metadata reach any server — there is nothing to subpoena from us.
How it works →Stays up for days
Self-renewing room leases, Worker-backed keepalives, a media watchdog for silent tracks, and recovery that retries indefinitely.
How it works →Wall displays in the EOC
Cast or mirror the multiview to the big screen from a phone or PC and leave it up for the duration.
How it works →Mutual aid in one link
A partner agency joins from a link with no account, sees only what has been admitted, and is out the moment the room closes.
Setting up a session
- 1
Stand up the incident room
Open a room from the command workstation and share the link only with the agencies that need it.
- 2
Admit the sources
Add the drone or aircraft downlink through a capture card today — fixed-camera bridging is coming — and approve each source as it appears.
- 3
Pin the picture command needs
Focus and arrange tiles for the wall display; every operator can pin a different arrangement locally.
- 4
Leave it running
The session renews itself and recovers from network changes on its own, so nobody has to babysit the call.
Gear that works
Fixed ONVIF / RTSP cameras (coming)
Will be bridged locally so the stream never leaves the network unencrypted, then admitted as a participant.
Drone and aircraft downlinks
Route the receiver's HDMI or SDI output through a capture card; it appears as a normal video device and joins as its own tile.
Body-worn and handheld phones
Join from the browser on a link. Mobile mode manages battery and data while keeping the picture usable.
EOC wall panels
Any large screen works — cast or mirror from an operator's phone or PC; there is no Smart TV store app today.
Will this actually work for us?
Can we control who sees what?
Rooms are link-scoped and every camera source needs explicit host or delegate approval. Closing the room ends all access at once.
What is your retention policy for incident video?
There is none, because we never receive it. Media flows directly between endpoints and is end-to-end encrypted; recordings, if any, are written locally by whoever chose to record.
Will it hold up on a cellular link at scene?
Adaptive bitrate and SVC degrade gracefully rather than dropping, and reconnection is automatic after a network change. There is no TURN relay, so a hard symmetric-NAT pair on both ends is the one scenario that will not connect.
Is this a CAD or evidence-management replacement?
No. It is the live shared-view layer. Evidence handling stays in whatever system of record you already use.
Questions we get
Does adding cameras hurt the responders' video?
No. Camera participants are marked low priority and take only uplink left over after people are served.
Can an outside agency join without procurement?
Yes — they open a link in a browser. No account, no install, and their access ends when the room does.
What happens if the operator's machine reboots?
Rejoin from the same link. The other sources and participants stay connected to each other throughout.
Keep reading
Recommended plan: Cinema
Room size for command staff plus multiple simultaneous camera participants, with no cap on peak resolution.